Thank you for choosing Dr Dermic Co! Here’s our shipping policy to help you understand how we process and deliver your skincare essentials with care.

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends & holidays).

• In case of high demand or stock delays, we’ll inform you immediately via email/SMS.

2. Shipping Methods

• Standard Delivery: 4–7 business days.

• Expedited Delivery: 2–4 business days.

• Express Delivery: 1–2 business days (available in select cities).

• Delivery time may vary due to your location, courier partner, or unforeseen events.

3. Shipping Charges:

• Free Shipping on all prepaid orders above ₹999.

• Orders below this amount will have standard charges (visible at checkout).

• Shipping fees are non-refundable once the order is dispatched.

4. Delivery Coverage

• We deliver skincare products across India through trusted courier partners.

• International shipping is available in select countries (charges & timelines vary).

• For international orders, customers must bear any customs duties/taxes applicable.

5. Tracking Your Order

• Once shipped, you’ll receive a tracking link via email/SMS.

• Tracking updates may take up to 24 hours to reflect.

6. Address & Contact Accuracy

• Please double-check your shipping address & contact number before checkout.

• Dr Dermic Co is not liable for delays or failed deliveries due to incorrect details.

7. Delivery Delays

• While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • Festivals or holidays

  • Customs clearance (for international orders)

• We’ll keep you updated in case of unavoidable delays.

8. Lost or Stolen Packages:

• Once marked as delivered by our courier partner, Dr Dermic Co cannot be held responsible for lost or stolen packages.

• We recommend choosing an address where someone can receive your parcel securely.

9. Return Due to Failed Delivery

• If a package is returned due to an incomplete/incorrect address or unavailability of the recipient, reshipping charges will apply.

• Refunds (if applicable) will exclude shipping costs.

10. Customer Support

• For any shipping queries, reach us at:
  📧 Info@drdermicco.com
  📞 +91-9266614322
  

• Our customer service team is available Mon–Sat (10 AM – 6 PM) to assist you.

Note:

• This shipping policy may be updated from time to time without prior notice. We encourage you to review it regularly to stay informed.