This Privacy Policy outlines how Dr Dermic Co. (“we”, “our”, “us”, or the “Site”) collects, uses, and shares your personal details when you browse our website, purchase products, or engage with our services (together referred to as the “Services”). For the purpose of this policy, “you” or “your” refers to anyone using our Services—whether a customer, a site visitor, or an individual whose information we process in accordance with this Privacy Policy.

By accessing or using our Services, you acknowledge and agree to the practices described here. If you do not agree, please discontinue use of our Services.

Revisions to This Policy

We may modify this Privacy Policy from time to time to reflect updates in our practices, business needs, or legal obligations. Any updates will be posted on this page, along with a revised “Last Updated” date, and will take effect as required by applicable law.

Collection and Use of Personal Data

To deliver and improve our Services, we collect personal information about you from multiple sources, as detailed below. The data we gather and how we use it depends on the way you interact with us.

Beyond the uses described here, we may also process your data to provide customer support, meet legal obligations, enforce our terms, and safeguard our Services, our rights, and the rights of others.

Types of Personal Information We Collect

The personal information we collect varies depending on your interactions with Dr Dermic Co. By “personal information,” we mean details that can identify you, relate to you, or can reasonably be linked to you. Below are the categories we collect.

Details You Share With Us Directly

When using our Services, you may provide information such as:

• Contact Information: Name, email, phone number, address.

• Order Information: Billing/shipping address, payment confirmation, and related details.

• Account Credentials: Username, password, or security questions.

• Shopping Activity: Items browsed, added to cart, or wishlist.

• Customer Support Data: Information you include in communications with our team.

Some features may require you to provide certain details; without them, you may not be able to use those features fully.

Information Collected Automatically (Cookies & Usage Data)

We automatically gather certain information when you interact with our Services through tools like cookies, pixels, and similar technologies. This may include:

• Device type and browser details

• IP address and network data

• Site activity such as pages visited, clicks, and product views

This data helps us operate, analyze, and improve your shopping experience.

Information From External Sources

We may also receive information about you from trusted third parties, including:

• Technology Providers (e.g., Shopify, which powers our store).

• Payment Gateways (processing debit/credit cards and billing details).

• Service & Marketing Partners (assisting with analytics, promotions, or ads).

• Tracking Tools (like pixels or cookies from third-party platforms).

While we handle such data responsibly, we are not accountable for third-party accuracy or their policies.

Purpose of Using Your Information

• We use personal data to:

  • Provide Services: Process orders, complete payments, ship products, manage accounts, and handle returns or exchanges.

  • Marketing & Promotions: Send offers, product updates, and display relevant ads.

  • Fraud & Security: Detect, investigate, and prevent fraudulent or unlawful activity.

  • Customer Care: Communicate with you, resolve issues, and improve our Services.

Use of Cookies

Our Site uses cookies to function efficiently and enhance your experience. Cookies allow us to:

• Save your preferences

• Run analytics and measure engagement

• Show personalized offers

You may disable cookies in your browser, though it could affect site functionality. For details on Shopify-related cookies, see Shopify Cookie Policy.

Sharing of Personal Information

In specific circumstances, we may disclose your data to third parties, including:

• Vendors/Service Providers – for payment, shipping, IT, customer service, or analytics.

• Business & Marketing Partners – who may use your data under their policies.

• Corporate Affiliates – within our group for operational purposes.

• Legal or Business Situations – such as mergers, compliance with laws, or to enforce terms.

• Consent-Based Sharing – when you authorize integrations (e.g., social media logins).

Data Categories

Types of Recipients

Personal Identifiers – Includes basic details such as your contact information, along with order- and account-related records. Transactional & Commercial Data – Covers purchase history, shopping behaviour, and customer support interactions. Online Activity Information – Includes browsing patterns, usage statistics, and similar network activity collected during your interaction with our Services.

Service Providers & External Vendors – Partners who assist us with operations such as internet hosting, payment processing, order fulfillment, customer assistance, and analytical services. Marketing & Business Collaborators – Third parties who help us deliver promotions, campaigns, and business initiatives. Affiliated Entities – Companies within our corporate group who support in providing and improving our Services.

We do not disclose sensitive personal data for profiling or inferring traits.

User Generated Content

Our Services may allow you to post reviews or content. Any content shared publicly is accessible by others. We cannot control how third parties use this information, and Dr Dermic Co. is not responsible for misuse or exposure of data you choose to make public.

Links to External Sites

Our Site may include links to third-party websites. We are not responsible for their privacy practices or accuracy of content. Please review their policies before sharing personal data.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect their information. If you believe your child has shared personal data, please contact us to remove it.

Security and Data Retention

We use reasonable safeguards to protect your information but cannot guarantee absolute security. Please keep your login details private.

We retain data only for as long as required to maintain your account, fulfill services, comply with law, or resolve disputes.

Your Rights and Choices

Depending on your region, you may have the following rights:

• Access – Request details of the personal data we hold.

• Correction – Request edits to inaccurate information.

• Deletion – Request that we erase your data.

• Portability – Request a copy or transfer of your data.

• Restriction/Objection – Limit or stop how we process your data.

• Withdraw Consent – Opt out of marketing or revoke permissions.

• Appeal – Contest our response to your request.

We may require verification before processing such requests. You may also designate an authorized agent to act on your behalf.

Complaints

If you have concerns about our handling of your information, please reach out using the contact details below. If unresolved, you may escalate your complaint to your regional data protection authority.

International Users

Your personal information may be processed or stored outside your home country, including in the United States. If transferred internationally, we rely on recognized safeguards such as Standard Contractual Clauses or equivalent measures to protect your data.

Contact Us

For privacy-related inquiries or requests, contact us at:
Info@drdermicco.com
+91-9266614322