FAQs
Answers to Your Questions
We’re here to make your shopping journey smooth and worry-free. Find quick answers to the most common questions below, or reach out to us directly—our team will get back to you within 24–48 hours.
Products FAQs
Are your products suitable for all skin types?
Yes, our formulations are dermatologically tested and crafted to be gentle on all skin types. However, we always recommend a patch test before full use.
Are your products cruelty-free and vegan?
Absolutely! We are committed to being 100% cruelty-free, and many of our products are vegan-friendly. Check each product description for details.
How long before I start seeing results?
Results vary by skin type and concern, but most customers notice visible improvements within 3–4 weeks of consistent use.
Do your products contain parabens, sulfates, or harmful chemicals?
No. Our products are free from parabens, sulfates, and harsh chemicals, focusing instead on clean, skin-loving ingredients.
How should I store my skincare products?
Keep them in a cool, dry place away from direct sunlight. For serums and actives, refrigeration may help extend freshness.
Can I use your products alongside my existing skincare routine?
Yes, but we suggest introducing one new product at a time to observe how your skin responds. If unsure, consult your dermatologist.
Shippping & Returns FAQs
What shipping methods do you offer?
We provide standard and express delivery options, depending on your location. Delivery timelines will be shown at checkout.
How long does shipping usually take?
Standard orders typically arrive within 5–7 business days, while express shipping arrives in 2–4 business days.
Do you ship internationally?
Yes, we currently ship to select international destinations. Shipping costs and timelines may vary by country.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email with a tracking number to monitor your package.
What is your return policy?
We accept returns within 7 days of delivery for unopened and unused products in their original packaging. Please see our full Refund & Returns Policy for details.
How do I initiate a return or exchange?
Simply reach out to our support team at Info@drdermicco.com with your order details, and we’ll guide you through the process.
